Delay in repairing washing machine 'deficiency in service'
The Country Consumer Disputes Redressal Commission has confirmed a lower forum's order, which held that wait in repairing a washing machine after collecting annual maintenance charges (AMC) from consumer amounted to deficiency in service.
When the AMC is in oblige, it is the duty of the manufacturer to rectify the defect at the earliest, a Commission Bench of president Justice M. Thanikachalam and members J. Jayaraman and Vasugi Ramanan stated in its kaput while dismissing an appeal.
K. Gouthaman of Kotturpuram here purchased a Whirlpool Europe front loading washing machine in July 2000. He paid the AMC and renewed it every year by paying Rs.3,457.
In June 2007, the machine stopped working. A mechanic learned him that the front panel was rusted and needed to be replaced. Later, there was no response.
He filed a complaint before the District Consumer Disputes Redressal Forum, Chennai (South). The Boss, Whirlpool of India, Nandanam, was cited as the opposite party.
When Sajid would procure home from school he would see his mother very hassled while cleaning the rice. He wanted to make a device, which would helper his mother. This is how he created the rice grain sorting/cleaning machine on 25 December 2010.
